We decided to go out as a family to the local Pizza place. We haven't been in awhile, but figured that since it was V-day that it wouldn't be busy. We got to the restaurant around 5:15 to find only about 4 tables were occupied, that seemed a good sign, however, it took about 10 minutes for someone to come & seat us.
It seemed there was only 1 waitress on staff, so we actually had the manager covering our table. We ordered our drinks, pizza & I decided we needed an appetizer too. We got our drinks about 15 minutes later..... and waited about an hour for our breadsticks!
We noticed there were more & more people arriving, and the waitress/hostess began telling people that she could seat them, but it would be about 1/2 an hour before she'd be able to even get their order. I don't think it was that bad, but I think she just wanted people to go home, or somewhere else.
The manager walked by our table at one point and said the pizza should be out soon, it'd been over an hour already, and we were very thankful we had at least ordered the breadsticks... not least of all b/c Asher was getting a bit antsy. We usually eat around 5:30, and it was already 6:30 or so.
There were a few people that had been seated who now started heading for the door, they must have gotten tired of waiting. One man went up to the front carrying his pizza to ask for the bill & a box, another went up demanding refills for his table. The three of us just sat at our table, starving, wondering when our pizza would show up.
The manager came out again and said that he was really sorry and that he would comp our meal & give us another free meal for next time. Normally when we are apologized to at a restaurant my response is, "that's ok." I did not say that this time, instead I said, "thank you." We were very glad that he was so apologetic, and didn't try to make excuses, but was just sorry for our wait.
Finally after 1 1/2 hours of waiting, our pizza arrived! We had ordered a large, 1/2 hawaiian, 1/2 Italian, and got 2 mediums..... The guy who brought them to the table said they ran out of larges, so we got 2 mediums instead. Chad figured they forgot to put the order in for our pizza & figured that mediums cook faster.
Two hours after entering our romantic locale, gazing into eachothers eyes, wondering to ourselves if love would be enough to get us through, we left. We were satisfied, and our wallet was suffering no ill effects. The moral of the story? Just be patient and polite & you'll get good service...... depending where you are, of course!